TeleParent Educational Systems: Philosophy

“ I call home weekly to students with improvement on their weekly mile test or with poor effort. It seems to fire up and drive kids to improve and work harder. ”

Loma Vista Middle School
Teacher

And the winner of the TeleParent "Best Practice" Contest is...

Jennifer Schwarz, McCluer High School, Ferguson-Florissant School District

Thank you to all who participated in our "Best Practice" Contest during Teacher Appreciation Week

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Client Focus

TeleParent's Client Focus Department exists to proactively engage customers, listen to their wants and needs, solve problems and friendly communicate through any challenges that arise... and then present TeleParent management with a clear picture of what needs to be done to better service our customers and the greater K-12 community.

K-12 educators know what they need and we rely on our users' input through surveys, informal reviews, and unsolicited input to direct us in our service development. We apply consistent focus on enhancing lines of communication with our customers is what defines TeleParent's customer service strategy. By developing more effective ways to direct information to our customers and by providing clearer paths to receive feedback, TeleParent addresses customer needs and concerns quickly.

Software-as-a-Service

The emerging Software-as-a-Service industry provides an unprecedented opportunity for K-12 users to have everything they need in a software application without the need to constantly feature hunt with competing products. All of our SaaS solutions showcase industry leading features thanks to our Client Focus team's ability to quickly identify emerging trends and customer needs and our innovative and creative development staff's ability to move fast, yet responsibly, in their roll-out of new features.

We have positioned ourselves as the most comprehensive and flexible K-12-focused communication solution, offering flexible and upgradable packages with frequent releases of new features based on customer requests. Our customers and prospective customers can focus on our development turn-around, our customer-centric philosophy and our service mobility; rather than individual features-of-the-month.

Push for 100

Our goal is 100% usage among educators that have access to TeleParent. We analyze usage trends by teachers, administrators, and other staff monthly and quarterly and make sure our client districts and schools get their money's worth. Technology is only as powerful as it is adopted, and TeleParent has a great track record of end-user adoption. However, we won't stop pushing usage with our customers until 100% of teachers, counselors, librarians, administrators and all other educators in our client communities are taking advantage of the rich communication experience that TeleParent offers. From re-training after breaks to ensuring customer requests are processed quickly, we will remove all barriers to end-user adoption in a friendly, organized, and proactive manner.